002 win's Privacy Policy
This document provides a full explanation of how your personal information is collected, for what purposes it is used, and how it is kept secure on the 002 win platform.
What This Document Covers
When you register, make a deposit, or use any service on the 002 win platform, certain personal information is stored in our system. This privacy policy clearly explains what that information is, why it is collected, who it may be shared with, and what rights you have over your own information.
By starting to use the 002 win platform, you are considered to have accepted the terms of this policy. You are advised not to use the service before reading and understanding this policy. This document has been prepared in line with our Terms and Conditions and both documents apply together.
Types of Information Collected
The 002 win platform collects two types of information — information provided directly by the user, and information generated automatically while using the platform.
1.1 Personal Information Provided Directly
| Type of Information | When It Is Collected | Requirement |
|---|---|---|
| Full Name | At Registration | Mandatory |
| Date of Birth | At Registration | Mandatory (Age Verification) |
| Mobile Number | At Registration | Mandatory |
| Email Address | At Registration | Mandatory |
| National ID / Passport | At Account Verification | Mandatory (KYC) |
| Payment Account Details (bKash, Nagad, etc.) | At Deposit or Withdrawal | Transaction-Dependent |
| Bank Account Details | At Bank Transfer | Transaction-Dependent |
1.2 Technical Information Collected Automatically
When you browse the 002 win platform or play games, the following information is logged automatically:
- IP address and device type
- Browser name and version
- Operating system information
- Session duration and page visit history
- Gaming activity logs (bet amount, results, time)
- Transaction history and amounts
- Referral source (where you came from before reaching the platform)
How Information Is Collected
002 win collects user information in the following ways:
Direct Registration and Forms
Information you fill in when creating an account — such as your name, mobile number, email, and date of birth — is stored directly on our servers.
KYC Verification Process
To activate your account, you are required to submit a photo of your National ID or passport. This information is used to confirm your identity and prevent fraud.
Payment Transactions
Payment-related information is collected when you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer.
Cookies and Tracking Technologies
Cookies and similar technologies are used to manage sessions and improve the user experience, as discussed in detail below.
Customer Support Communication
Information exchanged when contacting the support team via live chat or email is retained and used to improve service quality.
Referral and Promotional Activities
When participating in refer-a-friend or other promotions, relevant information is collected — such as the referrer's details and confirmation that the invited person has created an account.
Purposes for Using Information
002 win uses user information only for specific and legitimate purposes. Information is not used beyond the purpose for which it was collected.
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Account Management: Creating your account, verifying your identity, maintaining login security, and sending account-related notifications.
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Transaction Processing: Fulfilling deposit and withdrawal requests, maintaining payment history, and ensuring financial accountability.
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Fraud Prevention and Security: Detecting suspicious activity, preventing the creation of multiple accounts, and keeping the platform secure.
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Age Verification: Ensuring compliance with the 21+ age requirement and preventing minors from using the platform.
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Customer Service: Resolving your issues, answering questions, and continuously improving support quality.
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Promotional Communication: With your consent, informing you about new offers, bonuses, and platform updates. You may withdraw this consent at any time.
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Responsible Gaming: Monitoring gaming behaviour to identify risk patterns and providing assistance where needed.
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Service Improvement: Analysing user behaviour to improve platform performance and experience.
Information Sharing Policy
002 win does not sell or rent users' personal information to any third party. However, limited information may be shared in specific situations as required to operate the service.
4.1 Payment Processors
Only the information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, Rocket, and Upay, and with banks. These third parties operate under their own privacy policies.
4.2 Technology and Service Partners
Information is shared on a limited basis with game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe), cybersecurity providers, and technical infrastructure operators — only to the extent required for their specific work. These partners are required to operate under confidentiality agreements.
4.3 Legal Obligations
If disclosure of information is required by applicable law in Bangladesh or by a valid court order, 002 win is obliged to comply. In such cases, every effort will be made to notify the user in advance where possible.
4.4 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new ownership. Users will be given advance notice in such cases.
Data Storage and Security
002 win applies industry-standard technical and organisational measures to protect user information.
Encryption
All data exchanged between the user and the server is secured through SSL/TLS encryption. Strong hashing algorithms are used to store passwords.
Server Protection
Data is stored in secure data centres where regular security audits and penetration tests are conducted.
Access Control
Staff are granted access only to the specific information required for their work. Unauthorised access is strictly controlled.
Regular Backups
Data is backed up regularly and a disaster recovery plan is kept active to ensure no data is lost.
5.1 Data Retention Period
All information is retained while the account remains active. Even after an account is closed, information may be kept for a defined period to meet legal and regulatory requirements. Once that period ends, the information is securely deleted or anonymised.
5.2 Response to a Data Breach
If a data breach occurs, 002 win will promptly notify affected users and provide guidance on the necessary steps to take. Investigation and remediation will begin immediately.
Cookie Policy
Cookies are small text files that a website stores in your browser. 002 win uses cookies to operate the platform effectively.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, storing security tokens | Until the session ends |
| Functional Cookies | Remembering language preferences and layout settings | Up to 30 days |
| Analytical Cookies | Collecting site usage statistics, improving services | Up to 1 year |
| Security Cookies | Detecting fraudulent activity and bots | Session-based |
You can disable cookies from your browser settings, but this may limit some features of the platform, such as staying logged in.
User Data Rights
002 win believes you have full rights over your own information. The rights below apply to every registered user of the 002 win platform. Control over your data is also maintained as part of Responsible Gaming.
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Right to Access: You can find out at any time what information we are storing about you. This request must be made by email.
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Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
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Right to Erasure: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information if there are legal obligations in place.
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Right to Restrict Processing: You can request that your information be restricted from being used for a particular purpose.
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Right to Portability: You can request to receive the information you have provided in a commonly readable format.
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Right to Object: You can object to marketing communications or profiling. Such requests will be acted on immediately upon receipt.
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Right to Withdraw Consent: You can withdraw consent for any processing of your information that you had previously approved, at any time. Withdrawing consent does not affect the validity of actions taken before the withdrawal.
To exercise these rights, contact the support team by email. Requests are verified and responses are generally provided within 30 business days.
Protection of Minors
002 win is a 21+ platform. No information is collected from anyone under 21 years of age and their registration is not permitted.
Age Verification Steps
Date of birth is verified at registration, and age is subsequently confirmed through identity documents during the KYC process. If evidence is found that a minor has created an account, that account is closed immediately and the submitted information is deleted.
If a parent or guardian suspects that their child has an account, please contact the support team. We will take prompt action.
For more information on responsible gaming, read the Responsible Gaming Guidelines, which cover setting limits and self-exclusion options.
Privacy Policy Updates
002 win may review and update this privacy policy from time to time. Users will be notified in advance by mobile or email of any significant changes.
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Notice will be sent at least 7 days before any change takes effect.
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The date of the most recent update will always be shown at the top of the page.
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For major changes, a brief summary of the differences between the previous and new versions will be provided.
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Continued use of the platform after the notice period will be taken as acceptance of the updated policy.
If you have any questions about this policy or want general information, visit the FAQ section, where answers to common questions are compiled in one place.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, the 002 win support team is ready to help.
Support Channels
24/7 live chat support — in Bengali and English
[email protected]
Live chat is instant; email is replied to as quickly as possible
What to Include When Making a Request
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The email address or mobile number registered to your account
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The type of request (viewing information, correction, deletion, etc.)
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Details of which information the request concerns
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Be prepared to verify your identity