002 win Responsible Gaming
Enjoy entertainment within your limits. 002 win believes gaming should be fun — never a source of stress or harm. Please read the information on this page carefully before you play on our platform.
Gaming is for fun, not addiction
At 002 win, we believe casino and sports betting should be an enjoyable experience. It should never be considered a reliable source of income, and every player has a responsibility to ensure it does not negatively affect their personal or family life. At the same time, 002 win shares in this responsibility.
We want you to set a fixed budget before you play and never try to exceed it. Repeatedly placing bets in hopes of recovering lost money is a well-known sign of gambling addiction. If you notice this pattern, take a break immediately and contact our support team.
To open an account and place any type of bet at 002 win, you must be at least 21 years old. We collect the necessary information during registration to verify age. Minors are strictly prohibited from using this site. Read our Terms and Conditions for detailed information on age verification and account registration.
If you have any questions or need help, our FAQ section has answers to common responsible gaming questions. Our live chat and email support are also available 24 hours a day, 7 days a week.
Self-limit Tools and Features
002 win provides several control features with your safety in mind. Using them is entirely your choice and they can be applied at any time.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately.
Self-Exclusion
Disconnect yourself from your account for a set period — starting from 30 days, or permanently if you choose.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, the system will automatically log you out.
Bet Limit
Decide in advance the maximum amount you will wager per round or match and save it in the system.
Cooling-Off Break
Take a temporary break for a few days or weeks. During this time, deposits and betting will not be available.
Contact Support
For any issue, reach our team via live chat or email. Support is available in Bengali and English 24/7.
Common Signs of Addiction
If any of the following signs appear in yourself or someone you know, act quickly. Gambling problems do not resolve on their own — seeking help is the right step.
- Repeatedly betting in hopes of recovering lost money and taking bigger risks than before.
- Using household money, loan repayments, or emergency funds for betting.
- Hiding or lying about gambling to family or close ones.
- Unable to focus on work, studies, or social life — with gambling constantly on your mind.
- Feeling restless, anxious, or irritable when trying to stop gambling.
- Trying to solve financial problems by chasing a big win.
- Playing for hours on end while neglecting sleep, food, or personal health.
Quick Self-Assessment
Read through the questions below. If you answer "Yes" to three or more, you should seek professional help.
- In the past month, have you spent more than the budget you set for yourself?
- Do you find it hard to stop playing, even when you want to?
- Have you ever hidden the amount you gamble from family or friends?
- After a loss, have you placed larger bets out of anger or frustration?
- Has it become hard to focus on daily tasks?
- Have you ever borrowed money or taken money from someone else to gamble?
- Do you feel bored or restless when you are not gambling?
Where to turn if you need help
You do not have to fight this alone. Asking for help takes courage. The three options below are always available to you.
002 win Support Team
Contact us via 24/7 live chat or email, in Bengali or English. The support team can directly help you temporarily close your account or set up self-exclusion.
Family and Close Ones
Talk openly with a family member or trusted friend. Family is often the first source of support. If you notice a problem with someone close to you, speak to them gently but clearly.
Professional Counselling
Visit a mental health specialist or behavioural therapist. Addiction is a treatable condition and professional counselling is the most effective path to a lasting solution.
002 win's Commitment
002 win is not just an entertainment platform — we are also responsible for the overall well-being of our users. Learn more about us and how we work to maintain a safe gaming environment.
- Users under 21 are not permitted to open an account or play — age verification is mandatory.
- Deposit limits, session limits, and self-exclusion can be set directly from the account dashboard.
- After a long session, the system automatically suggests a break.
- If suspicious or unusual behaviour is detected, our team proactively reaches out to the user.
- Promotional messages are paused during a self-exclusion period.
- SSL encryption is used to keep users' personal and financial information secure. Read our Privacy Policy for more details.
Safety for Children and Teenagers
If there are children or teenagers in your household, use parental control software on your devices and make sure they cannot access 002 win or any other online gambling site. Always keep your account password and login details private.
If we spot a suspected minor on our platform, we immediately take steps to verify that account and suspend it temporarily if needed.